If you work in logistics you have most likely received at least one call or email from one of them telling you about their services and how they will tackle all the frustrating aspects of your process so you don’t have to worry about details. So you know who they are and what they do, and have probably made up your mind on whether they bring something to the table, but do your really know what a freight forwarder could do for you?
1. Save you time and provide flexibility
Imagine the company you work at just closed new business and needs to start shipping on a lane your current carriers cannot cover for. Arranging these type of shipments can be very time consuming when you have little or no experience on a new route, especially if it’s international. This is where freight forwarders come in! They remove the burden of scrutinizing carriers, comparing prices and negotiating using their knowledge and experience.
But even though we will never be able to foresee market changes or know what the shipping needs of your company or clients will be in the future, can you imagine having an expert taking care of these shifts while you just seat back and receive notifications on how it’s all being solved?
2. Provide you with simplicity and control
Now imagine that one of your international shipments got diverted to a wrong destination or got delayed at the customs. A forwarder will use its expertise, resources, and networks to find the origin of the problem and immediately take action while still giving you full control with only one vendor and a single point of contact to make decisions. Have you ever had a hard time with a shipment? To forwarders it is just another day at the office.
3. Save you money
The most common misconception about forwarders is that they are just “intermediaries”, who will make profit out of something a shipper could be doing itself. While this could be true with other third party services, a forwarder knows what carrier is better for each route, has stronger relationships with them, and is able to achieve economies of scale by negotiating volume. Additionally, when there’s an increased seasonal workload, a forwarder can save your company the costs of hiring and training new staff.
So you thought forwarders could only benefit shippers?
Carriers are always busy making arrangements or handling overcapacity! While it might take you a while to get a hold of your contact, a forwarder is much more customer friendly and reduces the carrier’s workload by filtering inquiries and requests. On the other hand, forwarders serve as salespeople for carriers, expanding their market and giving them stability without having to invest on hiring their own agents.
In the end, each company will use the service that better fits its process and needs, but whether you handle daily shipments or have your customers route their cargo, keeping an experienced forwarder handy is always good for emergencies or if you are looking to make your process simpler, faster or even reduce some costs.
EP America, provides the most reliable service for OTR shipments going to or coming from Laredo, TX and Mexico, our specialists in our offices in the U.S. and Canada are ready to assist you on your next shipment.